Privacy Policy

Rinolu (“Rinolu”, “we”, “our”, “us”) is committed to protecting your personal data and handling it transparently and securely.

This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Information we collect

We collect information in the following categories:

a) Account Information: Name, email address, password, and any information you provide when creating a profile.

b) Compatibility Assessment Information: Responses to lifestyle and home environment questions (e.g., housing type, household composition, work schedule, pet experience, preferences). This information is used to generate compatibility scores and ranked matches.

c) Application Information: Information submitted when applying for a pet through the platform.

d) Usage & Technical Data: IP address, device type, browser type, pages visited, session duration, and referral source. This may be collected via cookies and analytics tools.

e) Communication Data: Messages sent through contact forms or support requests.

2. How we use your information

We use your information to:

• Generate compatibility scores and ranked pet matches
• Facilitate structured applications to shelters
• Improve matching logic and platform performance
• Communicate account updates and service notifications
• Monitor and analyse platform usage
• Ensure legal compliance and platform security

We do not use your information for unrelated marketing purposes without consent.

3. Sharing your information

We do not sell or trade your personal data. We may share your information with:

• Shelters or rescue organisations only when you choose to apply for a pet
• Service providers (hosting, analytics, email delivery) who process data on our behalf under data protection agreements
• Authorities if legally required

All third-party providers are required to comply with applicable data protection laws.

4. Cookies & tracking technologies

We use cookies and analytics tools to:

• Improve user experience
• Understand usage behaviour
• Monitor performance

You may manage or disable cookies in your browser settings.

5. Data security

We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, alteration, or disclosure. We retain account and compatibility data for as long as your account remains active or as necessary to provide services. You may request deletion of your account and associated data at any time.

6. Your rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Withdraw consent
• Restrict or object to certain processing
• Request data portability

To exercise these rights, contact us at the email below.

7. Third-Party links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies before sharing any data.

8. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We recommend checking back periodically to stay informed.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: hello@rinolu.com